SLA Policies
Manage response and resolution targets used by client and ticket SLA assignments.
Extended Service
DEMO_EXTENDEDPriority level1
StatusActive
First response8.00 hours
Resolution96.00 hours
CalendarBusiness Hours
Extended demonstration support service.
Priority Service
DEMO_PRIORITYPriority level3
StatusActive
First response2.00 hours
Resolution24.00 hours
CalendarBusiness Hours
Priority demonstration support service.
Standard Service
DEMO_STANDARDPriority level2
StatusActive
First response4.00 hours
Resolution48.00 hours
CalendarBusiness Hours
Standard demonstration support service.
Urgent Service
DEMO_URGENTPriority level4
StatusActive
First response1.00 hours
Resolution8.00 hours
CalendarCalendar Hours
Urgent demonstration support service.